Shipping policy
Shipping policy
2020 holiday delivery delay
This year we hosted the biggest Black Friday Cyber Monday sale ever. The jpcrystal10 team is very grateful for the support the community has shown to us.
Orders were higher than expected as we offered amazing discounts to promotional events. With the impact of the pandemic, all local courier companies and warehouses in the US and EU are in arrears and we are working 24 hours a day to process all orders as quickly as possible.
Below is an estimate of the current delay associated with your order.
Order processing delay: 5-7 business days
Shipping delay: 3-4 weeks
If you have any questions about your order, please email 809164751@qq.com. We are here 7 days a week to assist you. Thank you for your understanding.
COVID-19 | Transportation
Transportation is inevitably affected as the world adapts to the effects of the coronavirus (COVID-19). All countries and regions face varying degrees of shipping delays. The jpcrystal10 Team will do its best to keep you up to date with your order during this period when new information becomes available.
Delays can occur in areas that are heavily affected by the pandemic, such as the United States, Canada, most parts of Europe, and Asia. Thank you for your understanding. We apologize for any inconvenience.
If you have any questions or concerns regarding your order, please email 809164751@qq.com. Our team will be happy to assist you 24/7.
Shipping
At jpcrystal10, it is our mission to provide consumers around the world with high quality marine radio equipment at a truly affordable price. To do this, we work with manufacturers around the world and use our global distribution network to get our products cheaper.
Depending on the equipment you purchased, the equipment may come from the United States, EU, or Hong Kong. The specific delivery date depends on the country of shipment and the shipping address.
When will my order arrive?
Most items usually ship within 3-5 business days.
We recommend that peak orders, such as special offers and promotions, take up to 3 weeks. Delivery times are beyond our control, but rest assured that we will only work with trusted welders and suppliers to provide the best service.
How can I track my order?
The delivery confirmation email will include the tracking number and order details.
Taxes and other charges
Depending on the country of delivery, you may have to pay additional taxes and charges such as VAT and import tax.