Refund Policy

Refund and Return Policy  
Holiday promotions and sales
All sales are final. Due to the inherently limited nature of our promotions and sales, we do not offer refunds, returns or exchanges for orders placed during the promotion period. The warranty continues to be maintained and you should contact 809164751@qq.com for full support for product-related inquiries.

Returns and refunds

You can purchase items from this website using any of the payment options listed.
jpcrystal10 reserves the right to change payment procedures at any time without prior notice.
We do not accept returns without an order number or shipments more than one month from the date of shipment.
jpcrystal10 aims to provide top quality equipment, on-time delivery, and 7 days a week after-sales support. Customers should keep the following in mind:

If you have any questions, please contact the after-sales team (809164751@qq.com). If the device malfunctions due to user disassembly or repair, this is not covered by the warranty, but we will provide continuous technical guidance.
If your device fails and cannot be used successfully, please email us with proof of a valid order number, photo, or video. Our team will help. If we are unable to provide information at the request of our team, we will not be able to provide the corresponding support and services.
You must request a return within 7 days of receiving the item. Without exception.
The returned product must be new and ready for resale. They will be inspected upon receipt.
Shipping charges are non-refundable. This includes delivery to your address and return to the warehouse. Free shipping orders are subject to standard shipping charges.

A 10% replenishment will be applied. Refunds will be made after the product is returned and inspected.

Customs duties and customs procedures

In some cases, VAT (value added tax), other taxes, customs fees, and / or customs charges required by the destination country. Recipients are responsible for any additional charges for these taxes or customs fees. jpcrystal10 does not accept refunds or returns if the recipient does not pay customs fees or taxes.

If customs clearance is required, delays can occur and affect initial delivery times. jpcrystal10 is not responsible for packages held by national customs.